HelpMoKo

Terms of Service

Last updated: July 2026. Welcome to HelpMoKo! These terms keep the community fair and safe. By creating an account you agree to them.

1. What HelpMoKo is

HelpMoKo is a marketplace that connects independent service providers (“HelpMoKo Pros”) with people who need their services (“Clients”). HelpMoKo Pros are independent workers, not employees of HelpMoKo. HelpMoKo provides the platform: verification, booking, chat, payments, and reviews.

2. Accounts

  • You must be at least 18 years old and provide true information.
  • One account per person; keep your password private.
  • HelpMoKo Pros must submit a valid government ID and pass our verification before accepting bookings.

3. Bookings & payments

  • HelpMoKo Pros set their own prices, shown before you book. Clients pay a small platform service fee per booking.
  • Online payments are held by HelpMoKo and released to the HelpMoKo Pro after the job is marked completed. Cash-after-service is also available.
  • Keep payments and communication inside HelpMoKo. Off-platform deals lose all protection (payment holding, reviews, reports) and may lead to suspension.
  • Cancel as early as possible. Repeated no-shows — by Clients or HelpMoKo Pros — may lead to suspension.

4. Cancellations & refunds

  • You cancel before the Pro accepts: no charge. If you already paid online, you are refunded in full.
  • You cancel an accepted booking: if you paid online, you are refunded in full when you cancel at least 2 hours before the start time. Cancelling later, or not being there when the Pro arrives, means the platform service fee is not refunded, because the Pro has already travelled or turned down other work.
  • The Pro cancels, or doesn't show up: you are always refunded in full, including the service fee.
  • The job wasn't done properly: tell us within 48 hours of completion, before the money is released to the Pro. We look at both sides and can refund some or all of the payment.
  • Refunds go back to the payment method you used, usually within 5–10 banking days depending on your bank or e-wallet. Cash jobs are settled directly between you and the Pro.

5. Reviews

After a completed job, both sides may leave a rating and comment. Reviews are permanent, cannot be edited, and must be honest and respectful. Fake or paid reviews are prohibited.

6. Content you post

You keep ownership of everything you post — your photos, your messages, your reviews. You give HelpMoKo permission to store and display that content inside the app for the purpose of running the service (for example, showing your portfolio photos on your profile). You are responsible for having the right to post it.

7. Community rules & objectionable content

There is zero tolerance for objectionable content or abusive behaviour on HelpMoKo. You may not post or send:

  • Harassment, threats, hate speech, or discriminatory language.
  • Sexual, violent, or otherwise offensive photos or messages.
  • Fraud, scams, or misrepresenting your identity or skills.
  • Illegal services or activity of any kind.
  • Other people's private information, or spam.

Report anything that breaks these rules — tap Report on any profile, message, photo, or review, and you can block the person straight away. We review every report within 24 hours and remove violating content and, where needed, suspend or permanently ban the accounts behind it. Anyone found posting objectionable content can be ejected from HelpMoKo without notice.

8. Responsibility

HelpMoKo Pros are responsible for performing their services with proper care and skill, and for their own taxes and legal compliance. Clients are responsible for providing safe, accurate working conditions. HelpMoKo facilitates the connection and payment but is not a party to the service contract between Client and HelpMoKo Pro; to the extent permitted by law, HelpMoKo's liability is limited to the fees paid to HelpMoKo for the booking in question.

9. Changes

We may update these terms as HelpMoKo grows. We'll notify you of significant changes in the app; continued use means acceptance.

10. Contact

Questions? Email support@helpmoko.com. These terms are governed by the laws of the Republic of the Philippines.